Calls will be distributed by either ACD (Automatic Call Distributor). UCS (Uniform Call Distributor), hunt group or ring group protocols.
If an agent is not available the ACD-10 can be programmed to answer calls, play an announcement, and place the call on hold for the first available agent. Custom ringing indicates to the agent that the call has been answered by the ACD-10
Basic phone system features are also provided by the ACD-10 such as transfer, paging, intercom, 3-way calling, as well as a RS-232 call statistics output.
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